Privacy Policy

Last Updated: November 2024

Introduction

Muse-wolf ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website muse-wolf.com or engage our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Organisation name and job title
• Project requirements and specifications you provide
• Communication history with our team
• Technical data including IP address, browser type, and device information
• Website usage data through cookies and analytics tools

How We Collect Information

We collect information through:

• Enquiry forms submitted on our website
• Direct communication via email or telephone
• Cookies and similar tracking technologies
• Third-party analytics services

How We Use Your Information

We use collected information for the following purposes:

• Responding to enquiries and providing requested information
• Preparing proposals and quotations for services
• Delivering contracted services
• Communicating about projects and services
• Improving our website and services
• Complying with legal obligations

Disclosure of Information

We may share your information with:

• Service providers who assist our operations (hosting, analytics)
• Professional advisers (lawyers, accountants)
• Government authorities when required by law
• Subcontractors involved in project delivery (with your consent)

We do not sell, trade, or rent personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Project-related information is typically retained for seven years following project completion.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Unit 12, 45 Industrial Avenue, Wetherill Park NSW 2164, Australia